We appreciate you taking time to provide us with your feedback regarding the app and its features. But I have a feeling I will leave if I don’t see any changes being made. I love everything from the customer service all the way down to the debit card design.
I do not want to close my accounts and go over to another bank because I truly enjoy banking with Cap. To be fair Chase not only provides these basic notification services to customers but they also have added the ability to view what you spend money on weekly to their app. I believe this company is more focused and geared towards their credit and lending services.
I’m beginning to feel like Capital One isn’t interested in investing in their deposit account holders now or even in the future.
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I don’t want to have to receive alerts via text that is so outdated plus I have enough text threads as it is between work and family. To be clear, when I say alerts I mean actual notifications to my device sent from the app that appear on my home screen. I’d love the developers of this app to take their deposit account holders into consideration and add features like alerts when a deposit is made to my account as well as alerts when a transaction is made over a certain dollar amount. Not practical for deposit account holdersįrom what I hear this app and Capital One as a whole is AMAZING for credit card holders but for those that own deposit accounts this app really isn’t that useful! I’ve been banking with Capital One for years and I can honestly say I miss a lot of the features the Capital One Wallet app used to provide. Overall I have no qualms about this app as it’s easy to use for the few basic things I need it to do, with the notifications thing being at the top of the list. Please fix!ĮDIT2 (14Jan2020): OK back to five stars for now! The notifications issue seems to have been resolved as the “Instant Purchase Notifications” are back to being “instant”. I have iOS and SMS notifications enabled for purchases and both have been arriving OVER TWLEVE HOURS AFTER the actual purchase time. It’s not very helpful, please look into why these delays are occurring.ĮDIT: reduced from 5 stars to 2 stars because the delays in the purchase notifications have gotten absurd. if my wife makes a purchase in the morning on her card I won’t see the transaction notification until the afternoon and I have to ask her if that was a legitimate transaction or not. However within the past week or so, these notifications have been arriving very late - like many hours after the transaction has occurred. I like that notifications can be configured and received for every transaction. I’ve been using this app for years and prefer it over competitor’s offerings.
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To read about the Terms of your download, check out the End User License Agreement. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. © 2022 Capital One Bank (USA), N.A., and Capital One, N.A. Actual experiences may differ from those depicted. Features may not be available to all customers. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received. Capital One customers are responsible for regularly checking their account statements. Check with your Internet service provider for details of specific fees and charges. Internet access is needed to use the mobile app. Get answers from Eno, your Capital One assistantĭownload the app for better banking with Capital One. Instantly lock your credit or debit card from anywhere See everything that happens on your card with detailed transactions Stay informed when you enable alerts and purchase notifications With the Capital One Mobile app, you can. Send and receive money with friends and family using Zelle® Activate a credit or debit card when you need it Check in on your credit with CreditWise Whether you’re out in the world or feeling right at home, you can manage your money with ease: What’s on the Capital One Mobile app? All of your accounts, and so much more.